Ordering and Delivery

Ordering Online

We offer two payment methods:

Paypal - Choose to pay via your Paypal account or use a Debit/Credit Card.  Please note: you do not need a Paypal account to check out using this secure payment method

Worldpay - fast and secure payments using your Credit or Debit Card

Rest assured that both of the above methods are SSL secure

Upon successfully placing an order, an automatically generated Order Confirmation email will be sent.  If the confirmation email does not appear in your inbox, check your spam/junk folders as they can sometimes appear there.

Place your order by email

You can email your order through to us (ensure you detail product and embroidery requirements and attach logo's if applicable in .jpg or .png format).  You will be emailed an invoice for payment.

Please note: We do not currently take payments over the telephone

Delivery

Small parcels (under 2kg) are usually dispatched via Royal Mail post service.  Large parcels are sent via courier with tracking.

Postage & Packaging Costs (UK Mainland)

Up to 150gm - £3.20

Up to 1kg - £4.95

Up to 5kg - £7.95

5.01kg - 10kg - £9.95

Please Note: Postage charges shown are UK Mainland Domestic charges.   Shipping to UK areas classed as 'remote' such as Scottish Highlands and Islands may incur a further shipping charge once packed.

International Shipping

We are happy to ship overseas,  please email us for a competitive international shipping quote.

Delivery

Average dispatch time is 10 working days* (Mon-Fri) although please up to 21 days to dispatch (Peak times such as Christmas up to 28 days)

IMPORTANT: If your item is required for a specific date, please contact us prior to ordering to confirm that your item will be dispatched in time. We do not guarantee to adhere to any deadline dates which have not been agreed prior to ordering.

Upon successfully placing an order you will receive an automatically generated Order Confirmation email and once your item is dispatched, a Dispatch Confirmation email.  Please check spam/junk folders.

Should you require an estimation of dispatch date** for your item, email [email protected] along with your Order Number

*Working days are Monday-Friday only and excludes all Bank Holidays

**Where dispatch dates are given, these are estimated only and can be affected by factors outside of our control (Note: Dispatch date is the date your item leaves our premises and NOT the date the item will be delivered to you)

Small items are sent via Royal Mail postal service.  Large parcels are sent via UPS courier services and a tracking number will be provided with these.

Damaged/Undelivered Goods

If goods are damaged on arrival please inform us within 5 days or no claim will be considered.  For items sent by Royal Mail postal service, a 'non-delivery' claim can only be made 15 days after expected date of arrival (usually up to 3 days after date of dispatch).

Returns

A full refund (less postage and packaging) will be given on items returned to us within 7 days of receipt (at customers expense) providing the item is returned unused, unsoiled and in a resaleable condition.

Please notify us prior to returning any item -

PLEASE NOTE: OUR RETURNS POLICY DOES NOT INCLUDED PERSONALISED OR CUSTOM MADE ITEMS.  NO REFUND OR EXCHANGE WILL BE GIVEN FOR THESE ITEMS UNLESS WE HAVE MADE A MISTAKE WITH THE PERSONALISATION

Where goods are sold with hot fix crystals (diamante), please note, crystals may not last the life time of the item and as such, loss of crystals is not deemed as a defective item with regards to returns/exchange policy.

 

If you are unsure about sizing, please contact us as we are happy to advise although the final decision lies with you, the customer.

When returning goods in accordance with our returns policy, please ensure all goods are insured against loss or damage as we can not be held responsible for any loss of goods or damage.

We reserve the right to change prices, colours or withdraw certain items as necessary.

Please see our full terms and conditions prior to ordering

 

                     

Raggy Horse Equestrian