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PRICES AND AVAILABILITY
We make every effort to maintain the prices shown, however, we reserve the right
to discontinue any item from those shown and to amend prices when necessary. If your order can not be fulfilled, you
will be informed and offered an alternative. We reserve the right to amend postage and packing prices as appropriate.
COLOURS and FABRICS
Although colours shown on this website are a good likeness to produced items,
we cannot guarantee 100% accuracy due to screen quality. We reserve the right to make minor changes to embellishments
due to supplier availability
DELIVERY
We aim to dispatch goods within 3 working days of receiving your order.
For Made to Measure and Bespoke Design, please allow up to 21 days for dispatch. However, at peak times (such
as Chrismas) when demand is exceptionally high, please allow up to 28 days for delivery.
If you do not receive your order within the expected time scale, please contact
us with details of your order number, name, address and contact details.
We will confirm the expected delivery time of goods upon receipt of your order.
DAMAGED/UNDELIVERED GOODS
If goods are damaged on arrival or order is not received within specified time,
please inform us within 5 working days of receipt or expected delivery date, otherwise no claim will be considered.
RETURNS
A full refund (less postage and packing) will be given on items returned to
us within 14 days of delivery date (at customers expense) providing the item is returned unused, unsoiled and in a resaleable
condition.
Please notify us prior to returning any item
**Please note, our returns policy does not include Bespoke,
Personalised or Made to Measure items. No refund or exchange will be given for these items, unless they are faulty
and we then reserve the right to offer an exchange.**
Returns made after 14 days of delivery or tampered with or soiled will
not be eligible for refund or an exchange.
If you are unsure about sizing please contact us, we are happy to advise
although the final decision lies with you the customer.
When returning goods in accordance with our above returns policy, please ensure
all goods are insured against loss and damage.
Raggy Horse operates a strict Privacy Policy. We will protect your personal
information. Be assured that we only use the information you provide to help us give you a better service.
The only information we collect is that which you give us at the time of contacting
us. We will only use this information lawfully (in accordance with the Data Protection Act 1988 and the Web Trader Code
of Conduct).
The information we hold about you will be accurate, which you
can check by emailing us at info@raggyhorse.co.uk. If there are any inaccuracies or you no longer wish to be on
our mailing list, we will update or delete this immediately.
Please ensure that you read our Terms and Conditions
prior to ordering
Do you have any questions? Send us an e-mail at:
info@raggyhorse.co.uk
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