Postage and Packing
Costs
Orders upto the value of £25.00
- £3.50
Orders
£25.01 to £49.99 - £4.50
Orders £50.01 to £99.99 -
£6.50
Orders £100.00 to
£249.99 -
£8.50
Orders £250.00 or over
- FREE DELIVERY
Please Note: Postage prices stated above are Domestic
UK charges only. We are happy to ship anywhere overseas but please email us prior to ordering for a competitive shipping
quote.
Ordering Information
Ordering from Raggy Horse Equestrian is easy and Secure! Please note: you do not need to have
a Paypal account to buy online. You can pay securely with your credit/debit card.
Order
Online
Simply select the item you require to the right of the page.
You will be taken to a secure Payment page where you will be asked to submit your payment details. This method is totally
safe and secure. You will be sent a payment confirmation email from Paypal and a further Order Confirmation from us.
By Post
Email us with details of the items you wish to purchase.
We will then issue you with an electronic invoice detailing your order which you can print off and return to us with your
payment, or alternatively the invoice will allow you to pay securely online using Debit/Credit Card or Paypal Account.
Alternatively, you can write your order details and enclose together with payment and send to us. If
using this method, please enclose contact details ie telephone number or email address so we can confirm receipt of payment
and your order details.
Please Note: We do not currently take payment over
the telephone.
Please ensure you have read our Terms and Conditions prior to ordering
PRICES AND AVAILABILITY
We make every
effort to maintain the prices shown, however, we reserve the right to discontinue any item from those shown and to amend prices
when necessary. If your order can not be fulfilled, you will be informed and offered an alternative. We reserve
the right to amend postage and packing prices as appropriate.
COLOURS and
FABRICS
Although colours shown on this website are a good likeness to produced
items, we cannot guarantee 100% accuracy due to screen quality. We reserve the right to make minor changes to embellishments
due to supplier availability
DELIVERY
We aim to dispatch goods within 5 working days of receiving
your order. For Made to Order or Personalised Items, please allow up to 21 days for dispatch. However,
at peak times (such as Christmas) when demand is exceptionally high, please allow up to 28 days for delivery.
If you do not receive your order within the expected time scale,
please contact us with details of your order number, name, address and contact details.
We will confirm
the expected delivery time of goods upon receipt of your order.
DAMAGED/UNDELIVERED
GOODS
If goods are damaged on arrival or order is not received within
specified time, please inform us within 5 working days of receipt or expected delivery date, otherwise no claim will be considered.
RETURNS
A full refund (less postage and packing) will be given on items returned to us within 7
days of delivery date (at customers expense) providing the item is returned unused, unsoiled and in a resaleable condition.
Please notify us prior to returning any item
**Please note, our
returns policy does not include Personalised or Custom Made items (all personalised and embroidered items
are custom made) . No refund or exchange will be given for these items, unless they are faulty and not fit
for purpose and we then reserve the right to offer an exchange.**
Returns made after 7
days of delivery or tampered with or soiled will not be eligible for refund or an exchange.
Exchanging
an item
Where an item has been
found to be faulty, providing the item is returned to us within 7 days of receipt, we will exchange.
Although there is no restocking fee, all goods exchanged for any reason other than faulted, will incur postal
charges again. Please note, Personalised Items can NOT be returned or exchanged (unless faulted)
Always use an under-rug when trying on rugs as soiled goods will not be eligible for return/exchange.
If you are unsure about sizing please contact us, we are happy to advise although the final decision
lies with you the customer.
When returning goods in accordance with our above returns policy,
please ensure all goods are insured against loss and damage as we can not be held responsible for returned goods lost or damaged
in transit.
We reserve the right to change prices, colours or withdraw certain items as necessary.
Raggy Horse operates a strict Privacy Policy. We will protect your personal information.
Be assured that we only use the information you provide to help us give you a better service.
The only information
we collect is that which you give us at the time of contacting us. We will only use this information lawfully (in accordance
with the Data Protection Act 1988 and the Web Trader Code of Conduct).
The information
we hold about you will be accurate, which you can check by emailing us at info@raggyhorse.co.uk. If there are any inaccuracies or you no longer wish
to be on our mailing list, we will update or delete this immediately.
Please ensure that you read our Terms and Conditions
prior to ordering
Do you have any questions? Send us an e-mail at:
info@raggyhorse.co.uk
